First Name *

Last Name *

Email *

Phone *

Address

Street Address *

City

State

Country

Post Code

How many panels do they have? *

Ask the customer to check their paperwork or count from outside if unsure.

How long have they had their system? *

Year installed or approximate number of years.

Is the system all original? *

Has anything been replaced or added since install — panels, inverter, wiring?

Have they made any other changes to their system? *

Do they have a smart meter or a normal electric meter? *

Are they responsible for the Feed-in Tariff? *

Is the FIT registered in their name / are they receiving the payments?

Can they have their MCS certificate to hand for the visit? *

The installation certificate they received when the system was first installed.

Can they have their energy bill to hand for the visit? *

Has their consumer unit / fuseboard ever been updated? *

'Is the fuse box the original one, or has it been replaced at any point?'

Anything else noted during the call? *

Objections raised, customer concerns, best time to visit, who else is in the household...